FAQ

 

Do I have to pay to enter?

It's free to enter the merchandise area, where the entrance is located. Purchase of a cat cafe visit is required to enter the cafe area, which is separated from the merchandise area with a fully sealed glass door partition.

 

What is included in the purchase of a cat cafe visit?

Quite a lot! We think $12 is a great value when it includes all of the following (while supplies last):

  • 1 free cup of gourmet hot coffee, or 1 cold brew bottled coffee, or 1 Voss bottled water
  • 1 free gourmet pastry
  • 1 free Moon Cat Cafe reusable coaster
  • No strict time limit in the cat cafe

 

What kind of payments do you accept?

Credit cards, debit cards, and NFC payments (e.g. Apple Pay, Android Pay). We are currently a cashless and paperless business, in order to streamline processing.

 

Can I make a reservation to visit the cat cafe?

In true cafe spirit and out of fairness to all customers, we operate on a first-come, first-serve basis during our regular cafe hours. 

If you would like our mobile cat cafe to come to you for a private exclusive event within L.A. County or Orange County (e.g. party, study session, gathering with friends), we would happy to see if we can accommodate. (Note that we must receive at least 72 hours advanced notice, so that we can make the best preparations for the event.) Please email janet@mooncatcafe.com for availability and a quote!

 

Are the cats available for adoption?

For all events that we do with our non-profit cat rescue partners, yes! Each event always has a volunteer on-site to help answer any questions regarding the adoption process.

 

Where do the cats eat, rest, and go to the bathroom when they need a break?

Like humans, cats need a break every now and then! The cats can retreat from the cafe area to the driver's cabin, where their food/water bowls and litter box are set up.

 

Is there a separation between food/drink preparation and the cat cafe area, like other cat cafes?

Yes, there is a fully sealed glass door partition between the merchandise area (where the coffee and pastries are located) and the cat cafe area (where the cats are located). All coffee is roasted and pre-packaged before delivery by our coffee supplier. All pastries are baked and pre-packaged before delivery by our pastry supplier. All bottled water is purchased. Moon Cat Cafe is not involved in any way with the food production process. The coffee is carefully ground and brewed in the merchandise area.

We also carry plenty of hand sanitizer, wet wipes, and lint rollers for all to use, in order to keep the cat cafe as clean and hygienic as possible.

 

Can I buy the food and drinks separately without visiting the cafe area?

Due to the unique classification of our mobile cafe (the first of its kind!), the food and drinks must remain complimentary and inclusive within the visit price. They cannot be sold separately. (See the Partners page for more food/drink details.)

 

Can I bring my own food and drinks? And will I receive a visit discount?

Although we encourage you to give our locally-sourced gourmet coffee and pastries a chance, you may absolutely bring your own food and drink, as long as the smell is not strong enough to cause offense to other customers. (Otherwise, we reserve the right to remove the food.) Your drink must also have a lid or some other type of covering.

Unfortunately, even if you do bring your own food/drink, we do not offer any visit discounts at this time. As we become more established, we hope to offer special discounts during limited periods in the future!

 

Can I bring my own cats or other pets?

No, as this would pose a potential safety hazard to both the cafe cats and customers. 

 

Which rescues do you work with for special on-site adoption events?

We work with some of the most long-established and well-reputed cat rescues in L.A. County and Orange County! Please see our Partners page for the full list.

 

Can I return the merchandise I bought?

Yes, you can return the merchandise at the mobile cat cafe within 30 calendar days of purchase, as long as the merchandise is in new and unused condition. Or you may choose to ship it back (please message us beforehand for the address), but the shipping cost will not be refunded.

 

Is Moon Cat Cafe air-conditioned/heated?

Yes, there are two HVAC ceiling units inside Moon Cat Cafe, one in the merchandise area and the other in the cafe area. Heating and cooling will be used depending on the outside temperature.

 

Does Moon Cat Cafe have wifi?

We do not offer wifi at this time.

 

Is Moon Cat Cafe wheelchair and handicap-friendly?

Of course! The steps leading to the entrance can be removed, so the entrance can accommodate a portable ramp for anyone needing wheelchair assistance.

 

Are there any job opportunities?

Not at the moment, but we'll definitely put the word out the moment we need more people!